Support

Undersong deals one sound a night. Here is how that works, and how to reach a person when it doesn't.

How it works

Why do I only get one sound a night?
Because choosing is the part that keeps you awake. Undersong deals you a card each evening and plays what's on it. You can change it once per night if the draw really doesn't suit you.

Does it repeat?
No. The sounds aren't recordings — they're generated on your device as they play, from a new random seed each night. Two nights of rain are never the same rain.

Does it work offline, or in Airplane Mode?
Yes, entirely. Nothing is streamed or downloaded. The app makes no network requests of its own.

Does it keep playing when the screen is off?
Yes. Playback continues in the background and appears on your Lock Screen, where you can pause it without unlocking.

Can I set how long it plays?
Yes — pick a sleep timer, and the sound fades out rather than stopping abruptly.

There's no volume slider.
That's deliberate. Use your phone's own volume buttons, so the app never fights your system volume in the dark.

Subscriptions and purchases

What does Pro give me?
The free version deals from six sounds, one per suit. Pro deals from all twenty-four, so the nights repeat far less often.

I paid but the app still says Free.
Open the Pro page and tap Restore Purchases. Make sure you're signed in with the same Apple Account you bought with. If it still doesn't restore, email us with the date of purchase and we'll help.

How do I cancel, or manage my subscription?
Subscriptions are handled by Apple, not by us: open the Settings app, tap your name, then Subscriptions. Or go straight to apps.apple.com/account/subscriptions.

Refunds.
All purchases go through the App Store, so refunds are requested from Apple at reportaproblem.apple.com. We can't issue them ourselves, but write to us if something went wrong — we'd rather know.

Something's broken

Email undersong.appcs@gmail.com and include your device model, your iOS version, and what you were doing when it happened. If it's an audio problem, the sound's name and the time of night help a lot.

Privacy

Undersong collects nothing at all. The full policy is on the privacy page.